Dear Guest,Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you found the room spacious and spotless, and that our team’s attentiveness made your stay even more enjoyable. It’s especially heartwarming to know that the honeymoon surprise added to your experience we love being part of such special moments. We look forward to welcoming you back for more memorable stays in the future!Kind regards,Onwaba TshangaFront Office Manager
Dear Kerem Thank you so much for sharing your experience at Drostdy. We’re delighted to hear that you found your stay enjoyable and relaxing, and that our rooms and property added to your comfort. Your feedback regarding our service is truly appreciated. We look forward to welcoming you back and providing an even more seamless stay next time.RegardsOnwaba at Drostdy Hotel
Dear Guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the hotel’s attention to detail and that our team made such a positive impression on your stay. Creating memorable guest experiences is at the heart of what we do, and your kind words mean the world to us. We look forward to welcoming you back for another incredible visit soon!Kind regards,Onwaba TshangaFront Office Manager
Dear Guest,Dear Guest,Thank you for taking the time to share your honest feedback. We are truly sorry to hear that your experience did not meet your expectations, especially given your impression of what our institution once represented.Your comments regarding training and management are taken very seriously. Feedback like yours is invaluable in helping us identify areas where we need to improve, and we will be addressing these concerns internally to ensure higher standards going forward.While we regret that your visit left you disappointed, we appreciate you bringing this to our attention and hope that we may have the opportunity to restore your confidence in us in the future.Kind regards,Onwaba TshangaFront Office Manager
Dear Guest,Thank you for sharing your feedback. We sincerely regret that your check-in experience did not meet expectations and that you felt unsupported until our duty manager assisted. After reviewing your reservation, we discovered that the two bookings were made under different surnames, which unfortunately caused confusion at the time of arrival. We understand how frustrating this must have been and apologize for the inconvenience it created.We are committed to improving our processes to ensure that similar situations are handled more smoothly in the future. Your comments are invaluable in helping us refine our service, and we hope to have the opportunity to welcome you back with the seamless experience you deserve on the 21 December 2025.Kind regards,Onwaba TshangaFront Office Manager
Dear Guest,Thank you so much for your wonderful feedback! We’re truly delighted to hear that our team made such a lasting impression on your stay. Providing warm, professional, and attentive service is at the heart of what we do and knowing that it resonated with you means the world to us.We’re also thrilled that you enjoyed our rooms and facilities it’s fantastic to know they added to your overall experience. Your kind words inspire us to keep raising the bar and ensure every guest feels just as valued and cared for.We look forward to welcoming you back for another memorable stay soon!Kind regards,Onwaba TshangaFront Office Manager
Dear Guest,Es freut uns sehr zu h?ren, dass Sie unser freundliches Personal, die sch?ne und sichere Anlage sowie das reichhaltige Frühstück positiv erlebt haben. Gleichzeitig bedauern wir die Punkte, die Ihren Aufenthalt beeintr?chtigt haben.Der trübe Pool und das fehlende warme Wasser entsprechen selbstverst?ndlich nicht unserem Standard – wir entschuldigen uns für die Unannehmlichkeiten und haben diese Hinweise bereits an unser Technik-Team weitergegeben.Auch die Zimmeraufteilung und die Platzsituation nehmen wir ernst. Wir verstehen, dass die liebevolle Bett-Dekoration und die Gr??e des Badezimmers im Verh?ltnis zum Zimmer nicht optimal für Ihren Komfort waren.Ihren Hinweis zur Minibar und dem Wunsch nach einem praktischen Kühlschrank für eigene Getr?nke und Kühlgut nehmen wir ebenfalls gerne auf.Wir danken Ihnen für Ihre ehrliche Einsch?tzung, denn nur so k?nnen wir uns verbessern. Es tut uns leid, dass wir Ihre Erwartungen an ein 5-Sterne-Hotel nicht erfüllen konnten. Wir hoffen dennoch, Sie vielleicht zu einem sp?teren Zeitpunkt wieder begrü?en zu dürfen – dann mit spürbaren Verbesserungen.Kind regards,Onwaba TshangaFront Office Manager
Dear RichardThank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff fantastic and that your overall stay was excellent.We sincerely apologize for the inconvenience caused by the bath not draining properly and the shower not closing. Your feedback is invaluable, and we’ve already shared it with our maintenance team to ensure these issues are promptly addressed.We hope to welcome you back soon for an even more seamless experience.RegardsDrostdy Hotel
Dear Martin,Thank you so much for your wonderful feedback! We're thrilled to hear that you had a delightful experience and felt safe and welcomed by our excellent staff. Providing a first-class facility and friendly service is what we strive for, and it's incredibly rewarding to know we met your expectations.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!Warm regards,Drostdy Hotel
